CUSTOMER SERVICE

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Service Philosophy

Service Philosophy

Tongjia Machinery is facing the majority of customers who need plastic machinery, relying on cutting-edge technological innovation and information technology, to provide customers with wood-plastic production lines, XPS extrusion board equipment, pearl cotton equipment, profile production line equipment, air cushion film equipment, heat shrinkable film equipment Equipment, snack box production equipment, EPE foam sheet/film/net/tube/rod production line, plastic barrel equipment, automatic hollow blow molding machine, plastic basket equipment, injection molding machine, geogrid production equipment, plastic wood production equipment, It is a professional product service brand for the whole process of pre-sale, in-sale and after-sale service of plastic machinery such as plastic sheet production line, wrapping film machine, wood-plastic-wood door and window production equipment, and pipe production equipment. Bring sunshine-like warmth, caring, and ubiquitous service care to customers. Customer needs can only be fully met if everyone in the company is actively involved and working towards it.

Our fundamental goal is to build long-term, positive relationships with our clients. This relationship is based on mutual respect, mutual honesty, and consistent, thoughtful and effective safeguards for the needs and interests of clients. Sincere commitment to provide them with high-quality products and services at competitive prices.

In order to win customers, in addition to continuously improving product quality and ensuring high quality and low price, we also pay more attention to the pre-sale, in-sale and after-sale services of our products. For this reason, we require our sales staff, technicians, and agents in our huge sales network. and distributors, as well as other partners, to jointly decide how to meet the needs of customers appropriately and effectively. The customer service center solves problems for every customer 365 days a year, and continuously improves the quality and service of products through the actual problems reported by customers.

Our main production equipment includes: wood plastic production line, XPS extrusion board equipment, pearl cotton equipment, profile production line equipment, air cushion film equipment, heat shrink film equipment, fast food box production equipment, EPE foam sheet/film/net/tube/ Rod production line, plastic barrel equipment, automatic hollow blow molding machine, plastic basket equipment, injection molding machine, geogrid production equipment, plastic wood production equipment, plastic sheet production line, wrapping film machine, wood plastic wood door and window production equipment, pipe production Equipment and other plastic machinery.